and her online tidbits
December 18 2012
2013 will be the year "online reputation management" takes center stage - @Mashable covers good basics http://t.co/s0r9T3hd
December 18, 2012
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7 Rules for Responding to Customers Online
Sam Keninger leads product marketing at Medallia, a customer experience management company.By now it's clear that negative online sentiment cannot only damage a business' reputation but also its bottom line. You don't get many chances to address a vocal, disgruntled customer or correct a fake, perhaps competitor-generated, social media review.
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